I’ve been pondering a family trip to India, so I’m reading books about India like a fiend. Maximum city: Bombay lost and found, by Suketa Mehta I couldn’t put this one down. Part autobiography, the author is an Indian who returns to India after spending some time in America. He intersperses anecdotes about his life and daily living in Mumbai with descriptions of his interactions...
Reviews matter: fascinating data from Tripadvisor
Those reviews carry demonstrable weight. A study by Cornell University’s Center for Hospitality Research found that for every percentage point a hotel improves its online reputation, its “RevPAR” (revenue per available room) goes up by 1.4 percent; for every point its reputation improves on a five-point scale, a hotel can raise prices by 11 percent without seeing bookings fall off. […] The...